Managed Service

SERVICE SUPPORT

Covers the entire cloud adoption journey

From pre-sales consulting and filing guidance to migration execution and ongoing support, see what is available at each stage.

Consultations

若您在了解或使用79cloud时遇到问题，可通过现有客服渠道咨询支持方式。

ICP Filing Support

For cloud server filing procedures, support scope and fees, please contact our service team.

A tailor-made migration plan

Our professional technical team tailors a cloud migration plan for you, keeping applications and data migrating smoothly so you can move to the cloud with ease.

Business support end to end

Software installation and base environment configuration across your entire business lifecycle, keeping every stage running stably.

INCLUDED IN EVERY TIER

Included in every support tier

Basic support covers daily needs; higher tiers add advanced operations and gold-level service.

How We Help

Provide your registered user ID
24H有问必答系统支持
24H客户服务电话支持
Support QQ
Engineer services (per actual plan)

Systems and base services

Unlimited cloud server reboots
Unlimited OS reinstalls on cloud servers
Cloud server password reset
CPU/memory/disk/network monitoring for servers
Private networking within the same cluster
VNC console login
SDN product configuration & deployment
Server data snapshot backups
Server OS patch updates
Install and configure specified base software or server components

Basic Cloud Operations

Runtime deployment
Application software deployment
Server management and monitoring software deployment
Software deployment
Database deployment
Server runtime monitoring

SERVICE LEVELS

Compare the three support tiers

Advanced operations and gold-level service differ by tier — compare them and pick the support that fits today.

Services	BasicContact us for details	ProfessionalAsk us about pricing	EnterpriseAsk us about pricing
Advanced Cloud Operations
System optimization	–	✓	✓
Troubleshooting and detection	–	✓	✓
Data migration services	–	✓	✓
Security configuration	–	✓	✓
Data backup solution	–	✓	✓
Gold-level Service
MySQL master–slave synchronization and read/write splitting	–	✓	✓
Load balancing solution	–	–	✓
Off-site disaster recovery planning and implementation	–	–	✓
Relevant tutorial documentation	–	✓	✓
Architecture & Consulting	–	–	✓
Enterprise training	–	–	✓
On-site service	–	–	✓
Number of servers	5 units	5 units	5 units

GET IN TOUCH

Need to confirm what's included?

Discuss the exact support model with our team based on your current situation.

Contact the Service Team